As standard we offer a targeted 48-hour turnaround for customers, from receipt of the tool on many of our coatings.
A free pick-up service is supported by our own dedicated collection and delivery van as well as backed up via our logistics partner. The industry standard is a week, with express services costing extra. We will match the express service at no extra cost, even with the advanced coatings.
Diligence and tractability when booking tools in and out is another key area. We have systems in place that will ensure a 100 per cent tool return to customer in new boxes where necessary as standard.
Competitive pricing comes as standard in a fierce marketplace and KHTE has set its sights at an aggressive level.
Quantities do not matter; we are just as happy to work with customers requiring a single tool as those needing to coat hundreds of tools. We want to work in partnership with customers and we operate an ‘open door’ policy for anyone that wants to visit and see what we do.